Compliance, disclosures,
and customer information
Celestia Money is committed to transparent communication, fair lending practices, customer protection, and responsible operations. This page provides access to important company, policy, and customer-facing information.
Our commitment to customers
We believe borrowers should have clear access to information relevant to their relationship with Celestia Money — including loan disclosures, policy information, support channels, and grievance processes.
The borrowing process
Clear, step-by-step explanation of how the gold loan journey works from start to finish.
Applicable charges and terms
Full transparency on interest rates, fees, and repayment conditions before proceeding.
Repayment obligations
Clear communication of timelines, consequences of delay, and closure procedures.
Grievance escalation framework
Defined channels for raising concerns and getting timely resolution.
Key policy documents
Access to all relevant disclosure and policy documents in one place.
Compliance & Disclosures
Celestia Money is an RBI-registered NBFC committed to full transparency. The following are our official regulatory and company details.
(Formerly known as Carefin Money Private Limited)
Issued on 23rd September 2025
Policy documents
Need help?
For questions related to products, charges, servicing, documentation, or customer support, please contact us using the details on our Contact Us or Grievance Redressal pages.